This is Worldline’s third Integrated Report. It covers the 2020 fiscal year from 1 January 2020 to 31 December 2020. It consolidates all Worldline Group entities and provides our stakeholders with a comprehensive overview of our financial and extra-financial commitments and performance in 2020, and how we have pursued our mission to enable sustainable economic growth and reinforce trust and security in our societies.
OUR RAISON D’ÊTRE
"We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We make them environmentally friendly, widely accessible and support social transformation.”
"The security of the digital economy and of online payments has never been more important than in these times where society is relying increasingly on online and remote commerce. Trust is the basis of a sound economy and we take our responsibility very seriously."
c. €4.8 BN
of payment expertise
A CSR LEADER IN OUR INDUSTRY
Corporate Social Responsibility (CSR) is a core component of Worldline’s strategic vision. Our CSR programme commits us publicly to achieving a set of ambitious targets that inspire us to improve key aspects of our business, generating positive impacts for all our stakeholders.
A SUCCESSFUL TRANSFORMATION PROGRAMME
FOR SUSTAINABLE DEVELOPMENT
Worldline’s TRUST 2020 programme, based on a series of 13 publicly available KPIs that were to be achieved by 2020, demonstrates and reflects compliance, transparency and a strong level of engagement towards our various stakeholders.
It has resulted in a high level of achievements regarding our main CSR commitments in the areas of business, people, value chain & ethics and the environment. It remains a key enabler for mobilising our whole organisation.TRUST 2020 has proven itself to be a very successful programme, transforming Worldline over the past five years.
Scope and achievements of TRUST 2020 ›
LOOKING FORWARD AND OPENING
A NEW CHAPTER IN OUR CSR JOURNEY
Earlier this year Worldline defined its new CSR ambition for the next five years in the form of the TRUST 2025 programme. TRUST 2025 has the firm intention to go even further in its commitment towards CSR excellence.
- Compared to TRUST 2020, we distinguish 2 main new dimensions:
New KPIs specifically related to the terminals activity have been included;
- On top of the existing ones, the TRUST 2025 programme includes a new “helping our communities” pillar.
TRUST 2025 will thus be the transformation vehicle that gives concrete expression to our raison d’être.
DESIGNING AND OPERATING LEADING DIGITAL PAYMENT
At a time when the Covid-19 pandemic has intensified the digitisation of commerce and transactions, Worldline’s ambition is to deliver payment innovations that minimise social and environmental risks and support the sustainable development of the global economy. During 2020, we maintained outstanding levels of business continuity, cybersecurity and quality of service.
Across our four global business lines we provide our markets with fully available, compliant and secure services, creating substantial value for our clients, our stakeholders and for society in general.
The acquisition of Ingenico has increased the global scale and reach of Worldline. A powerhouse in payment services, around the world our innovations for merchants, financial institutions, government bodies and other clients are driving sustainable digital transformation and will accelerate the growth of our revenues and our profitability.
OMNI-COMMERCE PAYMENTS PARTNER OF CHOICE
SHAPING THE NEW WORLD OF PAYMENTS ACCEPTANCE
POWERING OUR CLIENTS’ SUCCESS IN A FAST-CHANGING PAYMENTS LANDSCAPE
EXPERTISE TO NEW MARKETS
quality score contract’s service availability & response time
compliance assessment of data processing performed for all processing activities
€ 1,055 M
revenue generated through sustainable solutions that contribute to societal and environmental progress
Our talented workforce is one of the most important drivers of Worldline’s growth and success. We invest in providing a workplace that supports wellbeing, promotes diversity and helps our employees acquire and develop the skills and experience they need to grow and progress.
Worldline is widely recognised as a leading employer in the industry. Our employees are among our most important stakeholders. Recruiting and retaining talented and motivated employees ensures we provide the expertise that our clients expect from us. With a strong employer brand, an increasingly diverse workforce and extensive programmes for training and development, we are meeting the expectations of our colleagues for a safe, rewarding and inspiring workplace.
“When you work for Worldline, you know that you are supporting sustainable economic growth and are making a positive contribution to the world."
4 QUESTIONS FOR OLIVIER BURGER,
Group Head Human ResourcesRead more ›
employer brand study citations
of employees satisfied
with the training provided
as measured by the Trust Index
of the Great Place to Work® survey
gap between the % of females
in management positions
and the % of females in the overall workforce
ETHICS & VALUE CHAIN
REINFORCING TRUST AND SECURITY IN OUR SOCIETIES
As a company with operations and supply chains spanning much of the globe, Worldline is aware of the risks associated with financial processing and handling sensitive data. That is why, in line with our commitments to maintain and reinforce the trust of our stakeholders, Worldline integrates business ethics and sustainability in its business operations and throughout its global supply chain. We have zero tolerance for unethical behaviour within our organisation or anywhere in the value chain.
Worldline and Worldliners are also strong contributors to local communities, donating time, money and skills to support charities and initiatives which empower youth, promote digital inclusion and contribute to social welfare.
level obtained in the Ecovadis supply chain assessment
of suppliers with an Ecovadis score below 40 that are encouraged by Worldline to have an action plan to solve critical findings identified
of Worldline employees completed training in the Worldline Code of Ethics
pandemic, Worldliners raised funds for hospitals and charities, made masks and visors for healthcare workers, and supported their communities in numerous other ways.
ENABLING SUSTAINABLE ORGANIC GROWTH
With the rapid growth of the digital economy leading to a sharp rise in energy demand from data centres, Worldline is committed to reducing its carbon footprint and investing in innovation to improve the environmental performance of its products and services.
As part of our climate pledge, we have established ambitious science-based targets for reductions in CO2 emissions. We will achieve these by increasing the eco-efficiency of our data centres, offices and payment terminals and by reducing the volume of business travel. We are also focused on leveraging the principles of eco-design to reduce the environmental impact of our payment terminals, supporting the development of the circular economy.
offsetting CO2 -eq emissions
from data centres, buildings
and business travel
of Worldline’s total electricity consumption came from renewable energy sources.
Power Usage Effectiveness (PUE) achieved in our strategic data centres
Recognition of our climate
rating at the CDP questionnaire