Sébastien Mandron

Our sustainability roadmap


“Worldline’s CSR performance in 2018 reflected a new level of maturity as the Company sought to extend the influence of its CSR approach throughout its ecosystem. Reinforced in this by its TRUST 2020 transformative program, Worldline achieved significant results, delivering on promises against the objectives it has established. Worldline’s performance has also continued to be recognized through outstanding extra-financial ratings from agencies such as EcoVadis, Vigeo, and Sustainalytics. We are proud to announce in 2018 that Worldline has become the first company in the payment industry to neutralize its CO2 emissions. ”

Sébastien Mandron, Corporate Social Responsibility Officer

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81/100 (Top 1%)
 Top 5*
Vigeo Eiris
Gaïa Index
* In the Software services & IT sector in Europe

Meeting our TRUST 2020 targets

Worldline achieved its long-term goals related to customer satisfaction by reaching an overall score of 8.1/10 and generating € 816 million of revenue from sustainable offerings.

Worldline also met its TRUST 2020 climate change goal by becoming the 1st company to neutralize its CO2 emissions in the payment industry.

At Worldline sustainability runs deep

  • 1. Integrating CSR at the core of Worldline’s business and processes

    We take into account our stakeholders’ expectations to create value for all

    To fully integrate Corporate Social Responsibility into our strategy, in 2018 Worldline published its Business Model according to the International Integrated Reporting Council (IIRC) guidelines. This provides a broader view on the Company’s impacts on different resources and our value creation for stakeholders. In parallel, we pursue an ongoing dialogue with our stakeholders to take their expectations into account in our actions. The analysis of our contribution to the United Nations Sustainable Development Goals (SDGs) enhances this dialogue and guides the Company towards sustainability.

    We assess extra-financial risks to our value creation strategy

    In 2018, Worldline conducted a review of the company’s inherent extra-financial risks that can affect its ability to create value over the short, medium and long term. This analysis enabled us to confirm and further structure our CSR strategy and Materiality Matrix.

    Our extra-financial risks

    We operate an effective and transparent governance structure

    Worldline’s governance structure enables us to deliver long-term value for our shareholders, employees, business partners and stakeholders.

    2. Setting measurable commitments for progress through TRUST 2020 program

    Based on the most critical challenges identified through its materiality analysis, Worldline reinforced its leadership by launching its TRUST 2020 CSR program in 2016. The program, in which the management team is strongly involved, presents a CSR roadmap and measurable commitments to sustainable development. The objective is to establish “trust at the heart of everything we do” within the Worldline ecosystem with all company stakeholders. To achieve this ambition, we have set specific and measurable CSR objectives for 2020, tracked via Key Performance Indicators (KPIs) based on our four main challenges.

    3. Promoting sustainability as a CSR leader in its industry

    In 2018, Worldline continued to perform very well in its extra-financial ratings, remaining in the top 1% of companies assessed by EcoVadis, and reaching the top 5 of companies of its sector in Vigeo Eiris and Sustainalytics ratings. This leading position enables us to promote CSR within our ecosystem, with our clients and to engage our suppliers to improve their own CSR performance. Following the successful integration of our new entity SIX Payment Services, we will ensure that our CSR performance standards are met across our entire organization going forwards.

Worldline Business Model

As an integral part of its Integrated Report, Worldline published its business model according to International Integrated Reporting Council (IIRC) guidelines. The IIRC framework defines the business model as the system that converts resources (inputs based on capital) into outputs (products and services, waste) and eventually outcomes (positive and negative consequences for capital), expressed as the Company’s activities to fulfill its strategic objectives. The IIRC guidelines give clear visibility on the organization’s positive and negative impacts on the six forms of capital considered in this framework and enable a broader view of the concept of value creation.

This chart shows the relationship of Worldline’s business model to the six forms of capital (financial, manufactured, human, intellectual, natural and social and relationship capital), its business activities and strategy, its products and services (through its business lines), as well as its relationships with its stakeholders and its primary contributions to the SDGs. 

Measuring our progress and achievements

The following table presents the Key Performance Indicators (KPIs) related to Worldline’s Corporate Social Responsibility performance in 2018 and in relation to our 4 main challenges. 


TRUST 2020

Worldline has reinforced its sustainability leadership of the industry through its CSR program: TRUST 2020.

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