Integrated report
2019

 

Worldline released its second Integrated Report for 2019, presenting a comprehensive vision of its financial and extra-financial performance to all its stakeholders.

This report follow the best recommendations of the International Integrated Reporting Council’s (IIRC) reference framework and has been prepared in accordance with the GRI standards: comprehensive option.

Access the previous versions ›




“ATOS HAS GIVEN US
THE FLEXIBILITY NEEDED
TO PARTICIPATE IN THE CONSOLIDATION OF
THE PAYMENTS INDUSTRY
IN EUROPE.”

GILLES GRAPINET
Worldline Chairman
and Chief Executive Officer

Read the editorial ›

 



“OUR AIM IS TO INFLUENCE THE GROWTH OF THE WIDER PAYMENTS ECOSYSTEM AND TO SHAPE ITS SUSTAINABLE DEVELOPMENT. AS THE INDUSTRY LEADER, THIS IS BOTH OUR AMBITION AND
OUR RESPONSIBILITY.”

MARC-HENRI DESPORTESWorldline Deputy CEO

Read the editorial ›

 

DIGITAL PAYMENTS
FOR A TRUSTED WORLD

Our profile ›

CSR AT THE HEART
OF OUR VISION

Our CSR strategy ›

c. €2.4 BN

2019 revenue

45+ years

of payment expertise

12,000+

talents

in 30+

countries

Business

 BUSINESS 

BUILDING CUSTOMERS TRUST WITH RELIABLE, SECURED, INNOVATIVE
AND SUSTAINABLE SOLUTIONS



“AS WE CONTINUE OUR JOURNEY OF ACCELERATION, OUR INTENSE FOCUS ON CUSTOMER SATISFACTION AND CORPORATE SOCIAL RESPONSIBILITY WILL GUIDE US ON OUR WAY.”

MARC-HENRI DESPORTES
Worldline Deputy CEO

Our progress in 2019 ›
  

 

Graph

A MAJOR STEP FORWARD FOR OUR MERCHANT SERVICES BUSINESS LINE

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LEVERAGING INNOVATION TO TRANSFORM OUR FINANCIAL SERVICES BUSINESS LINE 

Read more ›

LEVERAGING OUR EXPERTISE TO DEVELOP OUR MOBILITY & E-TRANSACTIONAL SERVICES 

Read more ›

332

members
of the Expert Community

800

participants
at TechForum-eXplore 2019

Organisation

of Worldline’s second
e-Payments Challenge

Partnership

with the African fintech InTouch
to support financial inclusion

Business

 PEOPLE 

BEING A RESPONSIBLE EMPLOYER BY FULFILLING OUR EMPLOYEES’ POTENTIAL 




“IT IS THE RESPONSIBILITY OF EVERYONE AT WORLDLINE TO PROMOTE THE VALUES THAT SOCIETY EXPECTS FROM THE INDUSTRY LEADER.”

OLIVIER BURGERGroup Human Resources Director

Our progress in 2019 ›

 

Schema Trust 2020

EMPLOYEES AT THE HEART
OF OUR STRATEGY
 

Our learning experience ›
 

RECOGNISING AND EMPOWERING ALL EMPLOYEES WITHOUT DISCRIMINATION

Our inclusion and gender equity programme ›

1,800

people recruited
in 2019

2

legal entities certified
Great Place To Work®
(with a Trust Index above 70/100)

In France

equal pay for equal work
reached 88% vs.
an industry average of 83%

Organisation

of training and development programmes to ensure
great career prospects

Business

 ETHICS & VALUE CHAIN 

ENDORSING OUR BUSINESS ETHICS WITHIN OUR VALUE CHAIN  



“WORLDLINE COMPLIES WITH THE HIGHEST REQUIREMENTS OF ETHICS, SECURITY AND DATA PROTECTION AND IS COMMITTED TO RAISING STANDARDS ACROSS THE VALUE CHAIN.”

CHRISTOPHE DUQUENNEChief Technology & Operations Officer

Our progress in 2019 ›
  

 

Schema Truste 2020

ENSURE INTEGRITY
AS A MUST IN OUR ECOSYSTEM

Our sustainable procurement strategy ›

GIVING BACK TO OUR COMMUNITIES

Our social initiatives ›

95%

of Worldline employees
completed the training
on the Code of Ethics in 2019

79%

of spending made
with local suppliers
in 2019

new

whistleblowing system enabling both our employees and external partners to raise an alert
in case of unethical behaviours

€1.5 M

donated to
local communities
in 2019

Business

 ENVIRONMENT 

LEVERAGING THE ECO-EFFICIENCY OF OUR DATA CENTRES AND OFFICES




“IN 2019, WE REACHED
A NEW LEVEL IN OUR ENVIRONMENTAL COMMITMENT, BY SETTING OUR OWN CO2 EMISSIONS REDUCTION TARGETS.”

PIERRE DECROCQ
Global Environment Manager

Our progress in 2019 ›

 



“OUR NEW TARGETS INSPIRE OUR OPERATIONAL TEAMS AS THEY MOVE FORWARD AND CONTINUOUSLY IMPROVE THE ENERGY EFFICIENCY OF OUR SOLUTIONS.”

FRÉDÉRIC PAPILLONProduction Services Director for IT infrastructure

Our progress in 2019 ›

 

Graph

Graph

FIGHTING CLIMATE CHANGE:
FROM WORDS TO DEEDS

Our environmental commitments ›

Reduction

of our CO2 intensity (tCO2/€M)
in line with our Science-Based Targets between 2018 and 2019

85%

of all our own strategic data centres and offices above
500 people certified ISO 14001

90%

of renewable energies
for our overall electricity consumption in 2019

Recognition

of our climate strategy
through our A- rating
at the CDP questionnaire